Exceptional Customer Service (Online Self-Paced)

Rising customer expectations coupled with the trend toward fewer staff delivering more services means there is a great opportunity to rise above the crowd in our delivery of excellent customer service. First, we must clear what constitutes excellent service and then provide a framework to train, evaluate, and improve—both personally and organizationally. This course will define a set of clear principles visible in the actions of every great customer service delivery process.

Time Zones: Classes may be noted in a time zone different than yours, please take note of the time zone and how it may impact the start time in your area.